This is for customers or suppliers. This guide will demonstrate how to use the reason code multi select in Continuum.
1. Log in to the Continuum platform.
2. Click the Create button on the left side of the screen.
3. At the top of the screen, select PO Number, Invoice Number, or Sales Order.
4. Search for the specific PO number, invoice, or sales order you want to create an RMA for
5. Choose the multiple line items you want to return and add them to your cart.
6. Select proceed.
7. On the first line item, input your contact information. Select copy reason codes.
8. Select the items you want to add that reason code to.
9. Select Copy to lines.
10. Select the reason code for the return.
11. Fill out any mandatory fields that appear.
12. If necessary, add details and attachments, then click Proceed.
13. On the next page, verify that all information is correct and accept the terms and conditions if required.
14. Click Submit Return.
