This guide is for both customers and suppliers. This guide will demonstrate how to create an RMA in Continuum using a PO number, invoice number, or order number.
1. Log in to the Continuum platform
2. Click the Create button on the left side of the screen
3. At the top of the screen, select PO Number, Invoice Number, or Sales Order.
4. Search for the specific PO number, invoice, or sales order you want to create an RMA for.
5. Choose the item you want to add to the return cart and click Proceed.
6. Enter your contact information to receive notifications about updates.
7. Select the reason code for the return.
8. Fill out any mandatory fields that appear.
9. If necessary, add details and attachments, then click Proceed.
10. On the next page, verify that all information is correct and accept the terms and conditions if required.
11. Click Submit Return
